If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Get involved

It’s not all about the pipes!

There’s a lot happening at NGN. We’re committed to creating jobs and training opportunities for local people, helping customers in vulnerable situations to stay healthy and warm and paving the way for clean, sustainable forms of fuel.

We work with a wide range of partners, including charities, environmental groups, MPs, utilities, local authorities, schools, colleges and faith groups. We’re always looking to forge new partnerships, and to gather feedback on how we’re doing.

Visit our engagement hub, together.northerngasnetworks.co.uk to get involved!

Customer Engagement Group

The Customer Engagement Group (CEG) is an independent panel whose role is to act as a champion for customers across the network.

The CEG will:

  • Help shape NGN’s business plan
  • Ensure that the needs of millions of customers are reflected in the services they receive
  • Contribute to both the local and national drive to innovate and decarbonise the UK’s energy mix
  • Promote the economic growth of the North of England

Thank you to everyone who expressed an interest in joining the CEG.  Members have now been officially appointed and they’ll be scrutinising and challenging our plans to make sure they truly reflect what customers want and need and ensuring we continue to deliver in the areas that matter to the region going forward.

Find out more

For more information about the CEG please visit: http://www.ngnceg.co.uk