If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks (NGN), the North of England’s gas distributor, will begin essential gas mains replacement work on Skipton Road, Harrogate on Thursday 17 May.

In order for the work to be completed as safely and quickly as possible, three-way lights, followed by two-way lights, will be in place outside Glendowne Terrace until Monday 21 May.

The project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing existing metal gas pipes with more durable plastic ones. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

Lee Crowley, Site Manager at Northern Gas Networks said: “The safety of our customers and engineers is our number one priority, and the traffic management is essential in ensuring the general public and our workforce stays safe at all times.

“We’re working closely with North Yorkshire County Council and Harrogate Borough Council to minimise disruption to road users, residents and businesses while this essential repair work is taking place, and will continue to monitor and adjust the traffic management required as work progresses.

“We would like to thank customers for their patience at this time and apologise for any inconvenience experienced.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.