If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Stakeholder engagement

Maintaining a regular dialogue with our stakeholders ensures we stay focused on the things that really matter to the region.

These conversations, formal and informal, in person and online, give us valuable insights into how we should be delivering our core services and our community work.

We’re currently developing our next business plan, from 2021-2026, and will be consulting widely with our customers and stakeholders over the coming months, to make sure this plan reflects the region’s priorities.

If you’d like to find out more about the plan, and how you can submit your views, please email stakeholder@northerngas.co.uk

Case studies

Get involved