If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766
Get involved Our incentives

Get involved

It’s not all about the pipes!

There’s a lot happening at NGN. We’re committed to creating jobs and training opportunities for local people, helping customers in vulnerable situations to stay healthy and warm and paving the way for clean, sustainable forms of fuel.

We work with a wide range of partners, including charities, environmental groups, MPs, utilities, local authorities, schools, colleges and faith groups. We’re always looking to forge new partnerships, and to gather feedback on how we’re doing.

Visit our engagement hub, together.northerngasnetworks.co.uk to get involved!

Our incentive schemes

We know the value that listening to and working with our stakeholders and communities can bring.

We’ve worked hard over the last five years and we’re delighted that the independent panel who assess our progress recognised this, awarding us first place for our work to tackle environmental, social and carbon monoxide safety throughout our region and beyond – our highest ever score.

We also scored 6.15 out of 10 for our work with stakeholders to deliver shared goals, securing us second place against the other gas distribution networks.

Over the next year we’ll be continuing to improve by learning from the value that our relationships with our stakeholders can bring.

Find out more