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If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

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stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks (NGN), the gas distributor for the North of England, has teamed up with Hull City Council to coordinate two improvement projects and minimise disruption to customers and the wider community in Hull.

This work will ensure the continued safe and reliable supply of gas to customers, keeping homes and businesses safe, warm and connected.

The project has been planned in close collaboration with Hull City Council. The work has been timed to coincide with the Council’s essential carriageway resurfacing scheme in the Queens Road area, meaning both projects can be completed alongside each other, minimising the length of disruption.

So that engineers can carry out the work safely and efficiently, and to protect the public, some temporary traffic management measures will be put in place.

From Monday 7 April, Queens Road will be closed at the junction with Princes Avenue. Temporary traffic lights will be in place at this junction (towards Newland Avenue). There will be a clearly signed diversion via Beverley Road, and access will be maintained where possible for residents, schools and businesses. These temporary traffic measures are expected to be in place for around 6 weeks while both projects are completed.

Chris Keith, Operations Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Hull.

“We’ve worked very closely with Hull City Council on this project, and it’s another example of how we’re always looking to collaborate with local stakeholders to minimise disruption to our customers and the local community.”

Gillian Osgerby, interim assistant director for major projects and infrastructure at Hull City Council, said: “Improving the condition of our road network is a key priority for us as a council, to ensure all carriageways remain safe and reliable for all users.

“By coordinating with Northern Gas Networks, we aim to minimise disruption and complete these essential improvements efficiently.

“We thank local residents and businesses in advance for their patience as we work to enhance the highway infrastructure in this area of Hull.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

 

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