If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

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Email the Connections Team at gasconnections@northerngas.co.uk

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Telephone Out of hours: 0113 322 7978

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Customer Care Team
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Northern Gas Networks (NGN), the North of England’s gas distributor, is carrying out essential work in Stanley, County Durham, to replace ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Stanley, keeping homes and businesses safe, warm and connected.

The project, which is expected to last around 6 weeks, has been planned in collaboration with Durham County Council. So that engineers can carry out the work safely and efficiently, some traffic management measures will be put in place.

From Friday 31 January, a single lane closure will be in place on Stanley Road – southbound of Stanley roundabout on the A693.

Shaun Williams, Site Manager at Northern Gas Networks, said “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them in order to continue to maintain a safe and reliable gas supply to homes and businesses in Stanley.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.