If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks (NGN), the gas distributor for the North of England, are currently carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Thorpe Thewles.

Northern Gas Networks will soon begin work to replace the gas mains in Thorpe Thewles. The work will begin on or around Monday 2nd September and will take approximately 6 weeks to complete in its entirety.

In order for engineers to complete the work as safely and quickly as possible, we need to erect temporary traffic lights on Durham Road which will follow the works throughout Thorpe Thewles for the duration.

We will also be closing access to Manor Cottages and Bank Terrace due to the location of the gas main. We will be in touch with the specific dates for these closures close to the time.

Signs will be displayed for motorists. However, traffic delays are expected, so motorists are advised to leave extra time for their journeys through the village.

We would like to apologise for any inconvenience with parking or delays in the area during this time.

Nick Younger, site manager from NGN said “We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.