If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Thirsk

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Thirsk.

The ageing metal pipework is being upgraded to ensure a safe and reliable supply of gas to customers now and in the future.

Work will begin on Monday 22 July and is scheduled to take 15 weeks to complete and has been planned in collaboration with North Yorkshire County Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some temporary traffic management will be put in place.

Temporary traffic lights will be implemented on Sowerby Road/Topcliffe Road/Station Road/Westgate roundabout from Monday 22 July for 3 weeks.

Temporary traffic lights will be in place along Topcliffe Road from Monday 5 August for 4 weeks.

Temporary traffic lights and restricted parking on Sowerby Road from Monday 27 August for 6 weeks.

Temporary traffic lights on Station Road from Monday 7 October for 4 weeks.

Mark Mawhood, Operations Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Thirsk.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.