If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Darlington

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Darlington.

The ageing metal pipework is now being replaced by new, more durable, plastic pipes to ensure a safe and reliable supply of gas to customers now and in the future.

The work on Yarm Road will begin on Friday 9 August between the junctions of Bright Street and Cobden Street and is expected to take up to four weeks.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From 9 August there will be closures in place on Yarm Road at the junctions of Hundens Lane and Ridsdale Street.  Multi way traffic lights will also be in place on Yarm Road between the junctions of Bright Street and Cobden Street.

NGN is advising motorists to allow extra time for their journey.

David Cook, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to homes and businesses in Darlington.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.