If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

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Email the Connections Team at gasconnections@northerngas.co.uk

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Customer Care Team
0800 040 7766

Update – Emergency gas mains repair work – Dalton-le-Dale, Seaham

Engineers from the North of England’s gas distributer, Northern Gas Networks (NGN), are carrying out emergency repairs to a gas pipe on Stockton Road, Dalton-le-Dale in Seaham.

In order to carry out the work safely and efficiently, temporary three-way traffic lights are in place on Stockton Road at the junction with the B1432. They are expected to remain in place until Sunday 28 April while engineers complete the repair work.

Due to expected traffic congestion over the weekend and peak times weekdays the site will be manned by NGN traffic management partners to reduce congestion wherever possible.

Paul Meadley, Operations Manager for Tees at Northern Gas Networks said:

“Our engineers have been working to complete a complex repair to a gas pipe on Stockton Road in Dalton-le-Dale. We’re working with specialist teams to carry out the repair and expect the work to take a further two weeks to complete.

“Due to the nature of the work you won’t always see us on site, but we’re continuing to monitor the pipe and are doing everything we can to complete the work as quickly as possible.

“There is no impact on gas supplies to homes and businesses in the area.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.