If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in East Herrington, Sunderland.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

The work will begin on 26th February 2024 in Balmoral Terrace and the entire project is expected to last approximately 9 weeks. This work has been planned in collaboration with Sunderland City Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, temporary traffic lights will be in place on the junction of Balmoral Terrace and Silksworth Lane from Monday 26th February for approximately two weeks.

There will be a full signage system in place for motorists.

The work will then continue up Sandringham Crescent and Silksworth Road leading to Farringdon. We will then have three way lights at the junction of Allendale Road and Silksworth Road from Monday 8th April for approximately two weeks.

Delays in this area are to be expected at commute times due to the close proximity of Farringdon Comprehensive School and Doxford International Business Park.

The work is due to be completed in its entirety Monday 29th April.

Iain Clark, site manager from Northern Gas Networks said: “We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.