If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

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Day or night
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Customer Care Team
0800 040 7766

Upgrading the gas network in Gateshead

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Gateshead.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

The upgrade work which began on Rose Street in July 2023 will continue into 2024 and is expected to be complete by the end of March 2024.

In order to carry out the work safely and protect our engineers and members of the public, Rose Street is temporarily closed.  Temporary two-way traffic lights are also in place at Tyne Road East and a diversion is in place via Askew Road West. Access is being maintained for residents and businesses.

Darren Pearson, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital that we carry out this work in order to continue to maintain a safe and reliable gas supply to the residents of Gateshead and the wider network.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.