If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

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Day or night
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Customer Care Team
0800 040 7766

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in South Shields.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

Upgrade work will begin on Mill Lane in South Shields from Monday 8th January and will take approximately 17 weeks to complete.

The work will begin in Lazard Lane, Lizard View, Fairfield Drive and Souter View before moving onto Mill Lane heading towards Sunderland from mid-February.

So that engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place. From the 26th of February, traffic lights will be along Mill Lane to control the flow of traffic and limit the impact on local traffic.

Reece Clarke, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of South Tyneside and the wider network.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.