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Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

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Email the Connections Team at gasconnections@northerngas.co.uk

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Telephone Out of hours: 0113 322 7978

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers around the Hartlepool area.

We will be replacing the gas main in Belle Vue Way between the junction of the B1277 and Stockton Road. The work will start on Monday 13th March 2023 on this stretch of road and take approximately 8 weeks to complete. There will be a lane closed going Westbound for the duration of the works.

Due to the location of the gas main in the road, we will also be using temporary three way traffic lights from Monday 10th April on the junction of Belle Vue Way and Stockton Road. The lights will be in place for approximately two weeks.

Signs will be displayed for motorists before and during the works but there will be some delays in the area, especially at commute times.

Stewart Whitehead, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Hartlepool

“We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

As well as NGN’s critical service (which include responding to gas emergencies, carrying out emergency repairs and critical maintenance activities) engineers are continuing to carry out work to upgrade critical infrastructure, including planned work to replace ageing metal gas pipes, where most of the work can be carried out safely in the street.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.