If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

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Email the Connections Team at gasconnections@northerngas.co.uk

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Telephone Out of hours: 0113 322 7978

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Customer Care Team
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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out emergency repair works at Birchington Avenue, South Shields.

In order for engineers to carry out the work safely and efficiently, and to protect teams and the public, a temporary road closure has been introduced on Birchington Avenue from the junction of Ashton Street and Alverthorpe Street. A diversion has been put in place and no residential gas supplies will be affected.

Andy Coates, for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works.

“However, it is vital we complete them to continue to maintain a safe and reliable gas supply to the residents of South Shields.

“We want to assure residents and road users that we will be working hard to complete this repair as safely and as quickly as possible and thank customers for their patience in the meantime.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.