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If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

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0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

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Customer Care Team
0800 040 7766

Northern Gas Networks (NGN), the gas distributor for the North of England, has agreed with Newcastle City Council that two road closures will be introduced in the city to enable essential gas mains repair work to be carried out.

Starting tonight (Wednesday 2nd November) the slip road from Swan House Roundabout down to the central motorway section of the Tyne Bridge will initially be closed between the hours of 00:00-06:00.

A diversion for access to the Tyne Bridge will be put in place from the exit on Swan House Roundabout down the existing bus lane, which will be converted into a multi-vehicle lane.

From midnight on Friday 4th November, a second closure will also be put in place on Jesmond Dene Road at the junction of Moorfield (including Moorfield junction).

These works are taking place so engineers can carry out replace a gas pipe in the centre of the road, which has required several repairs in recent times.

The old metallic main is being replaced with new plastic pipe to minimise the risk of any future inconvenience. The work is expected to take up to 10 days and diversions will be put in place while the road is closed.

NGN site manager Jim Dennison said: “We appreciate that these are short notice closures and we are extremely sorry for any inconvenience customers may experience as a result, but they are absolutely necessary to protect our workforce – the safety of our engineers and members of the public is our number one priority.

“We apologise in advance for any disruption caused and will be working as safely and quickly as possible to finish both repairs as soon as we can.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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