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Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

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Email the Connections Team at gasconnections@northerngas.co.uk

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Telephone Out of hours: 0113 322 7978

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Email the stakeholder team at stakeholder@northerngas.co.uk

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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Billingham.

The ageing metal pipework is now being replaced by new, more durable, plastic pipes to ensure a safe and reliable supply of gas to customers now, while getting the network ready for the future.

The work on Station Road will start on 10th October 2022 and is expected to last for three weeks. It has been planned in collaboration with Stockton on Tees Borough Council.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

As of the 10th October a road closure will be in place on Station Road between the junctions of Conifer Crescent and Cheviot Crescent.  Signs will be displayed for motorists and a full signed diversion put in place.

While the majority of the work will be carried out in the street, engineers will need to access a small number customer properties to complete the project and ensure the continued safe and reliable supply of gas.

Nigel Pearson, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Billingham.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.