If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks (NGN) is carrying out essential work in Beacon Edge, Penrith.  The work is part of our routine planned  upgrade work in the town.

The pipework is being reinforced to accommodate future demand which will ensure the continued safe and reliable supply of gas to customers in the area and has not been prompted by a gas escape.

 So that our engineers can carry out the work safely and efficiently, and to protect members of the public, traffic management measures have been put in place. This is common practice during routine gas mains upgrade work.

On Wednesday 3rd August, Beacon Edge was temporarily closed from its junction with Fell Lane. Traffic lights have been put in place at the junctions of Beacon Edge with Wordsworth Street and Lowther Street. It is anticipated that the road will be closed for approximately two weeks and that the ongoing essential work will continue until early Winter.

Dean Full, Business Operations Lead for The North, said: “We would like to apologise for any inconvenience caused during these essential works. Safety is our priority and we would like to reassure customers that there is no danger to members of the public.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

 Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111