If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

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Customer Care Team
0800 040 7766

Update: Essential upgrade work to maintain a safe and reliable gas supply in Wylam

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Wylam.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now while getting the network ready to transport alternative greener fuels in the future.

The work began on 27th June 2022 and is expected to last for 16 weeks. It has been planned in collaboration with Northumberland County Council.

So that engineers can carry out the work safely and efficiently, and to protect the public a temporary road closure was introduced on Main Road in Wylam on Monday 25th July, with traffic diverted in an easterly direction via the A69.  Following discussions with the Highways Authority yesterday (2 August) the diversion has been updated to take road users West, away from the village via the A69, A68 Corbridge Bypass and the A695.

The new diversion is clearly signposted from Main Road and signage is in place to say that access to the village is for local traffic only.

Dean Fuller, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works.

“The upgrade project has been planned following extensive engagement with local customers and stakeholders and was agreed to take place during the school holiday period, to avoid impacting school traffic.

“We’re having regular conversations with customers and stakeholders in the local area and are continuing to listen to feedback.  We are keeping our traffic management plans under review, but it’s really important that road users follow the signed diversion route that we have put in place and pay heed to the road signs.

“We know that no one likes roadworks and we want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.  In the meantime we advise that road users allow additional time for travel.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.