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If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Members of the public are being encouraged to become CO Heroes as part of a campaign by the Norths gas distributer, to raise awareness of the dangers of carbon monoxide (CO).

Northern Gas Networks (NGN), which provides energy for heating, cooking and hot water to             6.8 million people across the North of England, has launched the awareness campaign to raise awareness of the dangers of the poisonous gas as well as how leaks can be reported through the National Gas Emergency Service number 0800 111 999.

Steve Dacre, Vulnerability Innovations Lead for Northern Gas Networks, said: “As CO cannot be tasted, heard, seen or smelled, it is difficult to detect, so we’re looking for members of the public to step forward and become CO Heroes.

“We want people to understand the serious effects of carbon monoxide and to look out for the signs and symptoms such as vomiting, nausea, dizziness, stomach pain, difficulty breathing and tiredness – all symptoms that could be mistaken for hangovers, flu or food poisoning.

“By sharing these messages with their friends and family, CO Heroes earn a badge to share on social media, as well as potentially equipping their loved ones with the knowledge to save their lives.”

With 53 UK deaths from accidental CO poisoning occurring in 2019 according to the Office for National Statistics, NGN is committed to reducing that number through awareness and action.

Steve continued: “The National Gas Emergency Service exists to protect members of the public if they smell gas, suspect a gas leak or think they may be at risk of CO poisoning.  This campaign aims to help the public to remember to act quickly and call the 24-hour National Gas Emergency Service number on 0800 111 999 if they are concerned about gas safety.

Members of the public can become a CO Hero by saving and sharing the National Gas Emergency Service number and participating in a short survey where they can test their knowledge, earn their badge, share on social media and receive a free CO alarm. The survey can be taken here: https://www.northerngasnetworks.co.uk/network-supply/carbon-monoxide-2/co-hero/

For more information on Northern Gas Networks and carbon monoxide visit: northerngasnetworks.co.uk/CO

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