If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Langley Moor, County Durham

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers around the Langley Moor area.

This is to ensure the continued safe and reliable supply of gas to customers in the area for decades to come, while also getting the network ready to transport alternative green fuels in the future.

The work will start on Monday 21st February on High Street (A690) Langley Moor and will last approximately two weeks.

For the duration of the works, four-way temporary traffic lights will be placed on the junction of the A690 High Street, Black Road and Littleburn Lane.

The traffic management is likely to cause some delays for motorists in this area for the duration of this project, especially at commuting times. Signs will be displayed for motorists before and during the works

While the majority of the work will be carried out in the street, engineers will need to access customer properties to complete the project and ensure the continued safe and reliable supply of gas.

Ashley Whitfield, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Durham.

“NGN is continuing to carry out its essential activities while following strict guidelines for safe distance working, where possible, and following good hygiene practices as we continue to live with coronavirus.

“We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”
While all of NGN’s work has now resumed, extra safety precautions remain in place to keep everyone safe while we continue to live with Covid-19.

Customers can read more about our Covid Secure Promise here.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.