If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

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Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Update: Northern Gas Networks essential upgrade work in Bedale and Aiskew Village

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Bedale and Aiskew Village.

The 18-week project to upgrade the ageing metal pipework to more durable plastic pipes began in August, and was planned in collaboration with North Yorkshire Council.

On Friday 24th September, the five-way temporary traffic lights at the junction of Firby Road and Masham Road are due to be removed.

Three-way lights will be placed at the junction of Masham Road and Wycar for approximately one week from Monday 27th September.

Our work will then move to the junction of Masham Road and Burrill Road with three-way lights introduced for approximately four weeks.

From 1st November, work will move onto Bridge Street where there will be a one-way system in place.

The junction of Bridge Street and Market Place will be closed east bound and there will be a full signed diversion in place for approximately two weeks.

While the majority of the work will be carried out in the street, engineers will need to access customer properties to complete the project and ensure the continued safe and reliable supply of gas.

Steve Pigott, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Bedale and Aiskew Village.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”
While all NGN’s work has now resumed, extra safety precautions remain in place to keep everyone safe while we continue to live with Covid-19.

Customers can read more about NGN’s Covid Secure Promise here.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.