If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply in Great Ayton

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Great Ayton.

The ageing metal pipework has been identified for replacement with new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers for generations to come.

The work, which has been planned in collaboration with North Yorkshire Council, began on Monday 6 September and is expected to take nine weeks to complete.

So that engineers can carry out their work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

The work will start on Guisborough Road at the junction of Skottowe Crescent, with engineers working south towards the High Street. Two-way temporary traffic lights will be in place for approximately three weeks.

Work will then progress onto the High Street from the junction of Guisborough Road, where a lane closure will be in place on the east bound carriageway from the 27 September for approximately four weeks.

Shops and businesses in the area will be open as usual and access will be maintained to the High Street with a one-way system in place.  A full signed diversion will be in place for motorists.

While the majority of the work will be carried out in the street, engineers will need to access to some properties to complete the project and ensure the continued safe and reliable supply of gas.

Steve Pigott, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Great Ayton.

“NGN is continuing to carry out its essential activities while following strict guidelines for safe distance working and following good hygiene practices as we continue to live with coronavirus.

“We want to assure business owners, residents and road users that we will be working hard

to complete this essential scheme as safely and as quickly as possible.”

While all of NGN’s work has now resumed, extra safety precautions remain in place to keep customers safe while we continue to live with Covid-19, and engineers will continue to carry out safe distance working wherever possible.

Customers can read more about our Covid Secure Promise here.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.