If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

“We welcome the Government’s Hydrogen Strategy which provides further clarity on the vital role that hydrogen can play in helping achieve the target of net zero by 2050, while stimulating job creation and green growth, but even more must be done.

“Our pioneering hydrogen demonstration projects are proving that hydrogen can help to decarbonise heat.  Today customers near Gateshead are heating their homes with blended hydrogen and our hydrogen homes are showcasing 100% hydrogen appliances to demonstrate how it could be part of people’s daily lives.

“There are around 8-12 million homes in the UK that could be heated by clean burning hydrogen and we must be ambitious and stimulate the production of hydrogen beyond the 5GW government target.  This is essential in order to bring an affordable, low disruption clean energy transition to the communities we serve.”