If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks carrying out gas mains diversion work at Otley Road to maintain a safe and reliable gas supply in Harrogate

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out gas mains diversion work on Otley Road, to ensure the continued safe and reliable supply of gas to customers in Harrogate.

The project to safely divert the gas pipework on Otley Road is taking place in order to allow North Yorkshire County Council to make future improvements to the highway.

The work began on Monday 2nd August, and is expected to last for five weeks. It has been planned in collaboration with North Yorkshire County Council.

So engineers can carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be put in place.

For the full duration of the project, temporary traffic lights will be in place on Otley Road. These are located at the crossroads of Harlow Moor Road and Hill Rise Avenue, and manually controlled between 7am and 7pm to ensure a smooth flow of traffic.

Shops and businesses in the area will remain open as usual while the work is underway.

To ensure the safety of colleagues, customers and the community, the majority of the work is being carried out in the highway, following Government guidelines for safe distance working wherever possible. There are also extra safety measures in place to keep everyone safe and ensure that the work is Covid 19 secure.

Scott Kitchingman, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these diversion works

“NGN is continuing to carry out essential activities while following strict Government guidelines for safe distance working and observing health and safety guidance during the current coronavirus outbreak in England.

“We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.