If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks to carry out essential upgrade work to maintain a safe and reliable gas supply at Tong Street, Bradford

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers near Tong Street, Bradford.

The ageing main has undergone several recent emergency repairs, so has now been prioritised for urgent replacement. The metal pipework is being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers.

The work will start the week commencing Monday 26 July 2021 and is expected to last for approximately five weeks. It has been planned in collaboration with Bradford Council.

NGN is carrying out work in line with government guidance, including responding to gas emergencies, emergency repairs and maintenance as well as planned work to replace ageing metal gas mains which need to be carried out urgently.

So engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place during the project.

Work will begin on 26 July 2021, starting on the junction of Tong Street/ Toftshaw Lane. This requires a lane closure on Tong Street so therefore works will be carried out under three-way traffic lights on Tong Street, and on Toftshaw Lane. These will be in place for approximately two weeks.

When this section has been completed, work will move to the junction of the slip road. This will be carried out under five-way temporary traffic lights, positioned on Tong Street, Bradford Road and Denbrook Avenue.  These will be in place for approximately three weeks.

The temporary traffic management is expected to impact journey times, so motorists and commuters are advised to leave extra time for travel.

NGN Customer Care officers are speaking to local businesses and residents about the works and regular updates will be provided via Twitter @NGNgas and Facebook/northerngasnetworks

To ensure the safety of colleagues, customers and the community, the majority of the work is being carried out in the street, with engineers following Government guidelines for safe distance working wherever possible. There are also extra safety measures in place to keep everyone safe and ensure that the work is Covid 19 secure.

Engineers will observe safe distance working and wear PPE at all times.

While the majority of the work will be carried out in the street, engineers will need to access some customer properties to complete the project and ensure the continued safe and reliable supply of gas.

There are extra safety precautions in place for working inside: NGN engineers will wash their hands or use hand sanitiser thoroughly before entering a property and wear a face mask and gloves; they will maintain a two metre distance and ask the householders to stay in another room while they work. Our engineers may also ask customers if they feel comfortable wearing a face mask themselves during a home visit.

Where customers are self-isolating, have symptoms or are at high clinical risk, engineers will wear full PPE when working indoors, including coveralls and eye protection.

Chris Green, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these critical works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Halifax.

“NGN is continuing to carry out its critical activities while following strict Government guidelines for safe distance working and observing health and safety guidance during the current coronavirus outbreak in England.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

Customers can read more about our Covid Secure Promise here.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.