If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks to carry out critical work to maintain a safe and reliable gas supply in Hartlepool

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out critical work to ensure the continued safe and reliable supply of gas to customers in Hartlepool.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers.

The work will start on Tuesday 26 January 2021 and is expected to last for four weeks. It has been planned in collaboration with Hartlepool Borough Council.

Due to the current national lockdown, NGN is prioritising work in line with Government guidance, carrying out safety-critical services including responding to gas emergencies, emergency repairs and maintenance as well as planned work to replace ageing metal gas mains which need to be carried out urgently.

To ensure the safety of colleagues, customers and the community, the majority of the work is being carried out in the street, following Government guidelines for safe distance working wherever possible. There are also extra safety measures in place to keep everyone safe and ensure that the work is Covid-19 secure.

So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

A temporary lane closure will be put in place on the A689 Stockton Road, eastbound from the junction of Dawlish Drive to the roundabout of Owton Manor Lane for the duration of our work.  We are sorry for any inconvenience caused by our work and the temporary traffic management during these works. Signs will be displayed for motorists.

Engineers will observe safe distance working and wear PPE at all times.

While the majority of the work will be carried out in the street, engineers will need to access customer properties to complete the project and ensure the continued safe and reliable supply of gas.

There are extra safety precautions in place for working inside: NGN engineers will wash their hands or use hand sanitiser thoroughly before entering a property and wear a face mask and gloves; they will maintain a two metre distance and ask the householders to stay in another room while they work. Our engineers may also ask customers if they feel comfortable wearing a face mask themselves during a home visit.

Where customers are self-isolating, have symptoms or are at high clinical risk, engineers will wear full PPE when working indoors, including coveralls and eye protection.

Steve Pigott, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these critical works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Hartlepool.

“NGN is continuing to carry out its critical activities while following strict Government guidelines for safe distance working and observing health and safety guidance during the current coronavirus outbreak in England.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

Customers can read more about our Covid Secure Promise here.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.