If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

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Email the Customer Care Team at customercare@northerngas.co.uk

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UPDATE: Northern Gas Networks carrying out essential works to maintain a safe and reliable gas supply for residents at Jesmond Road, Newcastle

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out critical work to ensure the continued safe and reliable supply of gas to customers at Jesmond Road, Newcastle.

The ageing main has undergone several recent emergency repairs, so has now been prioritised for urgent reinforcement work.

Work began on Monday 4 May, and is taking place in the main carriageway on Jesmond Road (A1058), as part of a five-week project planned in collaboration with Newcastle City Council.

To ensure the safety of colleagues, customers and the local community at this time, the work is being carried out exclusively in the street, observing strict Government guidelines for safe distance working and following health and safety guidance. 

In order for engineers to carry out the next phase of work safely and efficiently, and to protect members of the public, a temporary road closure will be introduced on Jesmond Road approaching the Central Motorway (A167) from Wednesday 13 May.

The road closure will affect the four-way traffic lights at the junction of Jesmond Road, Osborne Road and Osborne Terrace, and will stay in place for two weeks from 13 May.

Motorists will still be able to access the Central Motorway if travelling northbound, towards Cowgate, however will not be able to use the southbound slip road leading into the city centre from Jesmond Road.

Signs will be displayed for motorists and a fully signposted diversion put in place.

Richie Manuel, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works, however it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Jesmond.

“NGN is continuing to carry out essential services whilst observing strict Government guidelines for safe distance working and following health and safety guidance during the Coronavirus outbreak.

“We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

In line with UK Government guidance, NGN is continuing to carry out essential services including responding to gas emergencies, carrying out emergency repairs and undertaking critical maintenance activities, to ensure communities continue to receive a safe and reliable gas supply.

To ensure it can continue to deliver the highest standards of service, and to protect its colleagues, customers and our communities, NGN is suspending the majority of its planned work programme until further notice.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.