If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks (NGN), the gas distributor for the North of England is carrying out critical work to ensure the continued safe and reliable supply of gas to customers in Burnley Road, Hebden Bridge.

The ageing main has undergone several recent emergency repairs, so has now been prioritised for urgent replacement.The essential work involves replacing 200 metres of old metal gas main with new, more durable plastic pipes

The eight-week project is taking place at the Burnley Road junction with Station Road and Commercial Street, having been planned in collaboration with Calderdale Council.

To ensure the safety of colleagues, customers and the local community at this time, the work is being carried out exclusively in the street, observing strict Government guidelines for safe distance working and following health and safety guidance. 

Engineers will return at a later date to complete work on customers properties when it is safe to do so.

In order for engineers to carry out the work safely and efficiently, and to protect members of the public, some traffic management measures will be necessary.

Beginning on Friday, 27 March and lasting three weeks, Phase One will involve temporary three-way lights on Burnley Road and Station Road, which will be manually operated and adjusted to accommodate a smooth flow of traffic.

Phase Two will involve two-way lights on Burnley Road for two weeks.

Phase Three will see two-way lights introduced on Burnley Road, and a partial road closure on Keighley Road.

The left-hand turn on to Commercial Street from Burnley Road will be suspended, and traffic will use Albert Road. The right-hand turn will remain open, so traffic travelling from Halifax towards Hebden Bridge will continue to be able to turn right on to Keighley Road.

Signs will be displayed for motorists and a full signed diversion put in place.

All temporary traffic lights will be manned by two operatives Monday to Friday between 7am until 7pm, and 8am – 4pm on Saturday and Sunday. 

At peak times, operatives will use stop and go boards to manage traffic in the best way possible.

Chris Nevison, Business Operations Lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works, however it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Hebden Bridge.

“NGN is continuing to carry out essential services whilst observing strict Government guidelines for safe distance working and following health and safety guidance during the Coronavirus outbreak.

“We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

In line with UK Government guidance NGN is continuing to carry out essential services including responding to gas emergencies, carrying out emergency repairs and undertaking critical maintenance activities, to ensure communities continue to receive a safe and reliable gas supply.

To ensure it can continue to deliver the highest standards of service, and to protect its colleagues, customers and our communities, NGN is suspending the majority of its planned work programme until further notice.

You can find out more about the steps that NGN is taking to keep customers and colleagues safe during the Coronavirus outbreak at www.northerngasnetworks.co.uk

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.