If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

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0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

 UPDATE: Essential upgrade to gas distribution network on Stainland Road, West Vale

The North of England’s gas distributer, Northern Gas Networks (NGN), is investing a total of £380,000 to upgrade the gas distribution network in the Elland Bridge area of Halifax.

The works are being carried out simultaneously in West Vale and on Halifax Road, having been planned in close partnership with Calderdale Council.

Both projects are part of NGN’s ongoing investment in the gas infrastructure in the area. It involves replacing just over 800m of existing metal gas mains with new, more durable plastic pipes, to ensure a safe, reliable and continuous supply of gas to customers in Elland Bridge for many years to come.

The works in West Vale began on 6th January and were initially scheduled to last for six weeks.

They will now remain in place until Sunday the 22nd of March. The duration of the works has been extended due to additional works on Saddleworth Road being incorporated to prevent future disruption.

From the Monday the 9th of March the existing four-way junction will be returned to normal and two-way temporary lights will be used on Stainland Road for the remainder of the works.

The works on Halifax Road are making great progress and are continuing as scheduled at this time.

NGN’s Customer Care Team will be on-site throughout all the planned work to provide updates to affected businesses and residents.   Regular updates will also be posted on the NGN website at northerngasnetworks.co.uk, on the NGN Facebook page @northerngasnetworks and on Twitter @NGNgas.

Chris Nevison, Business Operations Lead for Northern Gas Networks, said: “After safety, minimising the impact of road works on our customers is our top priority.

“We apologise to all our customers for the continued delays in West Vale. Our teams are working to make sure we complete these works as safely and quickly as possible’’.

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.