If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Update: Essential gas mains repair work on A1 Northbound, Dunston, Gateshead

Northern Gas Networks (NGN), the North of England’s gas distributor, are due to repair a gas main on the approach to exit junction 70 on the A1 Northbound, Whickham/Dunston exit. Due to the location of the gas main we need to close the inside lane of the A1 on the approach to the slip road again tonight (4 March). The lane will be closed between the hours of 22:00 on Wednesday 4th March until 06:00 the next morning. The two outside lanes on the A1 will be unaffected.

Andy Coates, Site manager at Northern Gas Networks, said “The safety of our customers and engineers is our number one priority, and closing this lane is essential in ensuring the public and our workforce stay safe at all times.

“We would like to thank customers for their patience at this time and apologise for any inconvenience experienced. We will keep businesses and road users updated throughout the work.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.