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Email the Customer Care Team at customercare@northerngas.co.uk

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Essential upgrade to gas distribution network in Middlesbrough

The North of England’s gas distributor, Northern Gas Networks (NGN), is carrying out essential works to upgrade the gas distribution network in and around Albert Road, Grange Road and Waterloo Road Middlesbrough.

The £403,000 project is part of NGN’s ongoing investment in the area’s gas infrastructure and involves laying more than 3.5km of brand-new plastic gas pipes.

This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The works have been carefully planned in conjunction with Middlesbrough Council and are due to start on Monday 9th March 2020, lasting approximately 20 weeks.

The section of work on Albert Road and Grange Road in Middlesbrough town centre will start on Monday 9th March and will take around five weeks to complete. Shops will remain open as usual during this time, while motorists are advised to leave extra time for travel during these weeks.

NGN’s Customer Care Officers will be holding a community drop-in session to talk more about the works, at Bedford Street Coffee on 27th February 2020 between 10am and 1pm.

Customers are welcome to drop in, say hello and ask any questions they might have about the work.

Customer Care officers will also be door-knocking local residents and businesses in the coming weeks to make customers aware of the project’s latest phase.

Regular updates will also be available on NGN’s website northerngasnetworks.co.uk, Twitter @NGNgas and Facebook @northerngasnetworks.

Neil Smith, Site Manager for Northern Gas Networks said: “We have been working closely with Middlesbrough Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.