If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Update: 8.25pm, 11 February: Loss of gas pressure in Bardsey

Northern Gas Networks (NGN) engineers are this evening restoring gas supplies to properties in the Bardsey area of Leeds.

They’ve been working to remove water from the pipes following reports of low gas pressure earlier today in around 55 properties.

In order to safely return gas pressures to normal, our engineers turned off all affected properties off at the meter.

At 4pm this afternoon teams began visiting affected properties to restore the gas supplies with more than 40 properties back on.

Engineers are onsite this evening visiting the remaining affected properties. If you’re not at home when we call, we’ll leave a card with our contact details so that you can arrange for an engineer to come straight out.

If you need additional support while you are without gas please call our Customer Care team on 0800 040 7766, option 3 or email customercare@northerngas.co.uk.  Alternatively you can speak to an engineer on site.

Anyone who experiences a loss of supply or low gas pressure should call 0800 111 999.