If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

UPDATE: Essential upgrade to gas distribution network at West Vale, Elland Bridge near Halifax

The North of England’s gas distributer, Northern Gas Networks (NGN), is investing a total of £380,000 to upgrade the gas distribution network in the Elland Bridge area of Halifax.

The works are being carried out simultaneously in West Vale and on Halifax Road, having been planned in partnership with Calderdale Council.

Both projects are part of NGN’s ongoing investment in the area’s gas infrastructure, and involve replacing just over 800m of existing metal gas mains with new, more durable plastic pipes. This is to ensure a safe, reliable and continuous supply of gas to customers in Elland Bridge for many years to come.

The works at Stainland Road in West Vale are progressing well, having begun on 6th January and were originally scheduled to last six weeks.

Because additional works are also taking place on Saddleworth Road, the West Vale works are now expected to complete on 28th February.

This is to prevent any future further disruption of the four-way junction by the Co-op store.

Chris Nevison, Business Operations Lead for Northern Gas Networks, said: “After safety, minimising the impact of road works on our customers is our top priority. We apologise for any inconvenience the works may cause as we look to complete them as safely and quickly as possible.

“We know they can have a major impact on road users, so want thank all our customers for their patience at this time. We have worked closely with Calderdale Council to incorporate these extra works to minimise any future disruption for customers.’’

The Halifax Road section of works is progressing as planned, expected to complete on 20 March.

NGN’s Customer Care Team will be on-site throughout all the planned work in Elland Bridge to provide updates to affected businesses and residents.

Regular updates will also be posted on the NGN website at northerngasnetworks.co.uk, on the NGN Facebook page @northerngasnetworks and on Twitter @NGNgas.

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.