If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Upgrade to gas distribution network at Newcastle Road, Chester-le-Street

The North of England’s gas distributor, Northern Gas Networks (NGN), will begin essential gas mains replacement work on Newcastle Road, Chester-le-Street today (Monday 5 August) for approximately one week.

The project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing existing metal gas pipes with more durable alternatives.  This will ensure that the community continues to receive a safe and reliable gas supply for generations to come.

NGN has prioritised the pipe for replacement to minimise any inconvenience caused by future repairs.

The upgrade has been carefully planned in conjunction with Durham County Council to minimise the inconvenience caused.

In order for works to be carried out safely and efficiently, a small section of the south-bound carriageway will be closed from the A693 roundabout at Blind Lane.  A signed diversion will be in place for road users.

Bus stops on the closed section of Newcastle Road will be temporarily suspended throughout the duration of the work and road users are advised to leave extra time for travel.

NGN’s Customer Care Officers are door-knocking residents to make customers aware of the work, while on-site signage will provide information about the work taking place. Regular updates will also be available on NGN’s website northerngasnetworks.co.uk, Twitter @NGNgas and Facebook @northerngasnetworks.

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.