If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Road closure in Walker, Newcastle, following damaged gas main

A road closure is in place on Neptune Road in Walker (NE 6), following third party damage to a medium pressure gas main today (Friday, July 12).

The road is closed in both directions from the Ford service centre to the junction with Oil Mill Road.

Emergency services are on site, as well as engineers from Northern Gas Networks, who are carrying out repair work.

James O’Brien, site manager for Northern Gas Networks said: “Local residents may have noticed a smell of gas in the area, as a result of third party damage to the gas main.  Thankfully, there has not been a need to evacuate local properties, and gas supplies are not affected.

“Our engineers are working on the repair, which has required a section of Neptune Road to be closed. Public safety is always our overriding priority, and we are working closely with the emergency services to ensure the situation remains safe, and local residents feel reassured.”

Local customers with any questions can call Northern Gas Networks customer care team on 0800 040 7766 or email customercare@northerngas.co.uk

Customers who smell gas can call the National Gas Emergency Service on 0800 111 999.