If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Update: Essential gas mains repair work on Kingsway South, Gateshead

Engineers from Northern Gas Networks (NGN) are working around the clock to complete essential gas mains repair work on Kingsway South, Gateshead.

The work has meant the road has been reduced to one lane at the Coalhouse roundabout, and on Kingsway South.

The work is causing long traffic delays, and motorists are being advised to avoid the Coalhouse roundabout area, by taking an alternative routes.

NGN hopes to have the work completed by Monday morning (June 3).

Darren Pearson, Site Manager at Northern Gas Networks, said: “We are working 24 hours a day to complete this essential repair work as quickly as possible.

“Unfortunately, we have had to close a lane of the highway to carry out the work safely. It’s an extremely busy route, and the work is causing significant delays, especially at peak times.

“We’re very sorry for this, and can assure motorists that everything possible is being done to finish the job and return travelling conditions to normal.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.