If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Update: Essential gas network upgrade at Wakefield Road, Salterhebble

The North of England’s gas distributer, Northern Gas Networks (NGN), is investing £150,000 to upgrade to the gas distribution network in the Wakefield Road area of Salterhebble, Halifax.

This is the second phase of an earlier NGN gas mains replacement project, which was completed in May 2018.

The works have progressed well overall and are now expected to complete a full month ahead of schedule on Friday 24 May, when all traffic management will be removed after peak times.

Stainland Road will be opened up to two-way traffic on Saturday 18 May. The road was originally due to be reopened both ways on Wednesday 15 May, however this date has been revised due to the complexity of the engineering work involved.

NGN is continuing to work with WYPTE and local bus operators to develop revised bus service routes in the final phase of the scheme, in order to minimise impact on commuters.

Through a partnership with Metro, NGN has been providing a free shuttle bus linking West Vale to Elland while the one-way system on Stainland Road is in place. This free service will now finish on the evening of Friday 17 May. The scheduled 503 service will resume as normal on Saturday 18 May.

NGN’s Customer Care team are continuing to talk to affected residents and businesses, and provide regular updates on progress throughout the scheme.

Updates will also be posted on Facebook/northerngasnetworks and @NGNgas on Twitter.

Chris Nevison, Business Lead for Pennines, said: “After safety, minimising the impact of road works on our customers is our top priority.

“We would like to thank all our customers in Salterhebble for their patience as we complete the final stage of this essential project, and apologise for any inconvenience the works may have caused.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.