If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Essential upgrade to Penrith gas distribution network at Salkeld Road/Beacon Edge and Fell Lane

The North of England’s gas distributer, Northern Gas Networks (NGN), is carrying out essential works to upgrade the gas distribution network in and around Penrith.

The £247k project is part of NGN’s ongoing investment in the gas infrastructure in Penrith and involves replacing more than 500m of existing metal gas pipes with more durable plastic ones.  This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The works have been carefully planned in conjunction with Eden District Council and TTRO east.

For the works to be carried out as safely and efficiently as possible, it will be necessary to implement some temporary traffic management measures.

From Monday 22nd April until mid-June there will be a temporary traffic light system in place on Beacon Edge. Access to and from the cemetery will be kept open at all times.

It will also be necessary to introduced road closure on Beacon Street, Fell Lane and Brent Road at a later stage during the project, and a signed diversion route will be in place for motorists at this time.

NGN will provide specific dates for the road closures as the project progresses.

It’s expected these works will cause some delays to journey times, so motorists are advised to leave extra time for travel whilst the temporary traffic signals and road closures are in place.

NGN’s Customer Care Officers have been door-knocking local residents and businesses to make customers aware of the project’s latest phase, while on-site signage will advise motorists of the work taking place.

Regular updates will also be available on NGN’s website northerngasnetworks.co.uk, Twitter @NGNgas and Facebook @northerngasnetworks.

Shops and businesses in the area will remain open as usual throughout the project.

Dan Hind, Site Manager for Northern Gas Networks said: “We have been working closely with Eden District Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.