We want to keep inconvenience for customers to a minimum as we work to upgrade the pipe network across the north of England. In the past, customers have had a new driveway installed and then we’ve needed to dig up drives to carry out our work.

To try and avoid this we’re encouraging homeowners across our region – that’s most of Yorkshire, the North East, and northern Cumbria – to let us know if you’re having a new driveway installed.

Our engineers will check if we’re planning any work in your area and come out to carry out our pipe upgrades before your driveway has been installed – cutting down inconvenience and cost and best of all it’s free.

All it takes is one call from you to our Customer Care Team on 0800 040 7766 (option 4) and we will check if there is work to do at your address.

Anyone who smells gas or suspects carbon monoxide should call the National Gas Emergency Service on 0800 111 999.