If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Update: Gas mains replacement works at Osborne Road, Newcastle

Northern Gas Networks (NGN) is carrying out essential gas mains replacement works to upgrade the gas network in and around Osborne Road, Newcastle, with phase two of the project progressing well.

The circa £570,000 investment will ensure the continued safe and reliable supply of gas to customers in the area for years to come.

The lane closure in place on Osborne Terrace is due to be removed at 4pm on Friday 21st September.

Three-way temporary lights are still in place on Portland Road and the junction of Stoddard Street and Warwick Street.

These are manually operated at peak times to help reduce congestion.

Work is now being carried out on Sandyford Road, with one lane now closed to ensure work can continue safely.

The project remains on schedule and NGN is working closely with Newcastle City Council as the scheme continues, however motorists are advised to leave extra time for travel while the temporary signals are in place.

Shops and businesses in the area will remain open as usual.

Richie Manuel, Business Operations Lead at Northern Gas Networks, said: “Our essential work to upgrade the gas mains in the Osborne Road area of Newcastle is progressing well. We’re continuing to work closely with Newcastle City Council to minimise the inconvenience caused to customers and road users and we’d like to thank everyone for their continued support as we work to complete this project as safely and quickly as possible.”

The upgrade is part of a larger programme to decommission the gas mains that run through the Tyne Bridge and have been in place for almost 100 years. By installing modern plastic pipes, Northern Gas Networks will ensure the continued, safe and reliable supply of gas to customers in the area for many years to come.

To find out the latest information about the project visit https://www.northerngasnetworks.co.uk/essential-gas-mains-work-in-ne2/ or alternatively contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbonhttps://www.northerngasnetworks.co.uk/essential-gas-mains-work-in-ne2/ monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.