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Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

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Email the Connections Team at gasconnections@northerngas.co.uk

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Telephone Out of hours: 0113 322 7978

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From (Monday) 6 August, the North of England’s gas distributor, Northern Gas Networks (NGN), will be upgrading the gas distribution network on Stanix Bank, Carlisle.

The project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing approximately 400m of existing metal gas pipes with more durable plastic ones. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The four-week project has been carefully planned in conjunction with Cumbria County Council to minimise the impact caused.

In order to complete works as safely and efficiently it will be necessary to implement some temporary traffic management measures including footpath closures. NGN will ensure advanced notification signs are in place for road users and alternative routes for pedestrians are in place whilst works progress.

Shops and businesses in the area will remain open as usual throughout the project.

Dan Hind, Site Manager for Northern Gas Networks, said: “We have been working closely with Cumbria County Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.