If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Essential upgrade to gas distribution network in and around Osborne Road, Newcastle

From Monday 23 July, the North of England’s gas distributor Northern Gas Networks (NGN) will be upgrading the gas distribution network in and around Osborne Road, Newcastle.

The major project is part of NGN’s ongoing development in the gas infrastructure in the area. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The project has been carefully planned in conjunction with Newcastle City Council to minimise the impact caused. The project will start during the school holidays to minimise any disruption to road users and will be carried out in three phases.

Phase 1 (15-weeks starting on Monday 23 July)

From Monday 23 July works will start on Osborne Road, progressing northbound toward Clayton Road, for approximately four-weeks. During this time the existing four-way traffic signals at the junction of Clayton Road will be suspended and temporary four-way lights will be installed.

From this date, work will also start on Portland Road, Stoddard Street and Shieldfield Lane for approximately 15-weeks. During this time there will be temporary two-way lights as well as parking restrictions.

Phase 2 (three-weeks starting on Monday 20 August)

From Monday 20 August works will start on Osborne Terrace for approximately three-weeks. During this time there will be a lane closure (southbound) and a diversion route in place. The diversion will be via Jesmond Road, Portland Terrace and Sandyford Road.

Phase 3 (six-weeks starting on Monday 17 September)

From Monday 17 September works will start on Sandyford Road, between Osborne Terrace and Portland Terrace, for approximately six-weeks.

Shops and businesses in the area will remain open as usual.

Richie Manuel, Business Operations Lead at Northern Gas Networks, said: “We have been working closely with Newcastle City Council to carefully plan these works and will be doing all we can to minimise disruption to customers and road users.

“We’d like to apologise for any inconvenience caused and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

The scheme is part of a larger project to decommission the gas mains that runs through the Tyne Bridge that has been in place since the bridge opened in 1928.

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.