If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Essential upgrade to gas distribution network on High Street, Starbeck

The North of England’s gas distributor, Northern Gas Networks (NGN), is investing more than £20,000 to upgrade the ageing gas distribution network on High Street, Starbeck in Harrogate.

The project is part of NGN’s ongoing development of infrastructure and will involve replacing the existing metal gas mains with more durable plastic pipes. This will ensure the continued safe and reliable supply of gas to customers in the area for years to come.

Starting on Saturday 4 August, the one-week project has been carefully planned in conjunction with North Yorkshire County Council to minimise any impact caused. Due to the nature of the works, ‘Stop and Go’ boards will be used throughout the day whilst three-way lights will be used at all other times.

It’s expected these works may cause some delays to journey times, so motorists are advised to leave extra time for travel.

Steve Goodwin, Site Manager for Northern Gas Networks said: “We have been working closely with North Yorkshire County Council to carefully plan these works in order to minimise any disruption to customers.

“We would like to apologise in advance for any inconvenience caused during these works, and thank our customers for their patience and support in getting them completed as quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.