If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Essential upgrade to gas distribution network on Cockton Hill Road, Bishop Auckland

From today (Monday 5 February), Northern Gas Networks (NGN), the gas distributor for the North of England, is upgrading the ageing gas distribution network on Cockton Hill Road, Bishop Auckland.

The project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing more than 50m of existing metal gas pipes with more durable plastic ones. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The four- week project has been carefully planned in conjunction with Durham County Council to ensure the works are completed as quickly and safely as possible.

Due to the location of the gas main it will be necessary to introduce a road closure at the junction of Escomb Road and Cockton Hill Road. Signed diversions will be in place for motorists.

Nigel Pearson, Site Manager for Northern Gas Networks, said: “We have been working closely with Durham County Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.