If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

The North of England’s gas distributer, Northern Gas Networks (NGN), is investing around £75,000 to upgrade ageing gas mains in Victor Street, York.

This essential project is part of NGN’s ongoing investment in the gas infrastructure in the area and will involve replacing over 200m of existing metal gas mains with more durable plastic pipes to ensure the continued, safe and reliable supply of gas to customers in York for years to come.

The five-week project, which is scheduled to start on Monday 11 September, has been carefully planned in conjunction with City of York Council.

Due to the location of the gas main and in order to carry out the works safely and efficiently, it will be necessary to temporarily close sections of Victor Street during the course of the project.

Temporary road closures will be in place as follows:

  • Monday 11 September 2017 (approximately one-week) – Junction of Kyme Street to the junction of Cromwell Road
  • Monday 18 September 2017 (approximately one-week) – Junction of Kyme Street to Newton Terrace
  • Final phase of works – Junction of Newton Terrace to Nunnery Lane

Parking on Victor Street will be suspended throughout the project.  Access will be maintained for residents during this time and there will be a signed diversion route in place for road users.

Shops and businesses in the area will remain open as usual.

NGN’s Customer Care officers will be door-knocking local homes and businesses to make customers aware of the project, while on-site signage will advise motorists of the work taking place.

Robert Hope, Construction Services Area Manager for Northern Gas Networks, said: “We have worked closely with City of York Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We will endeavour to complete the project as quickly and safely as possible and will keep customers updated as the work progresses.

“We would like to take this opportunity to apologise for any inconvenience caused during these works and thank everyone for their patience and support while we carry out this essential upgrade.”

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 3 or email customercare@northerngas.co.uk.

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, 7 days a week.