If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

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Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

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Telephone Out of hours: 0113 322 7978

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Update: £150,000 investment to Wetherby gas distribution network

The north of England’s gas distributer, Northern Gas Networks (NGN), is investing £150,000 to upgrade the ageing metal gas distribution network in Westgate, Church Street and Bank Street, Wetherby.

The major project is part of NGn’s ongoing development of infrastructure in the area and will involve replacing 600m of existing metal gas mains with more durable plastic pipes, to ensure the continued safe and reliable supply of gas to customers in the area for years to come.

The project began on Monday 9 January, having been planned in conjunction with Leeds City Council to ensure all works are completed with as little disruption as possible.

Phase One of the works is now complete. Phase Two began on Monday 6 February and progressing well, expected to last around three weeks.

During this time there will be a full road closure on Bank Street between 8am and 4pm. NGn’s Customer Care officers will be liaising closely with local businesses for delivery arrangements and are making arrangements for access to the church.

Phase Three will begin on Monday 27 February and last around two weeks. During this final phase there will be a road closure in place on The Shambles from Monday 27 February for one week. NGN will discuss access for deliveries with affected businesses in advance of the road closure.

There will also be a full road closure on Cross Street for one week from Monday 6 March, however access can be obtained via High Street and Market Place.

It’s expected that there will be some delays to bus services as the project continues, however all bus companies have been notified of the phases of works and will be kept informed throughout the project

Pedestrian access will be maintained at all times and NGN engineers will be working from Monday to Sunday between 8am and 6pm.

Russ Oxley, Construction Services Area Manager at Northern Gas Networks said: “We have been working closely with Leeds City Council to carefully plan the majority of these works in order to minimise any disruption to customers.

“We would like to apologise in advance for any inconvenience caused during these works, and thank our customers for their patience and support in getting them completed as quickly as possible.”

For further information about the project please contact NGn’s Customer Care team on 0800 040 7766, option 7 or email customercare@northerngas.co.uk

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.