If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Watch our Innovation animation

Here at NGN, we’re constantly trialling new technology and innovative ways of working to keep the whole sector moving forward.

Innovation animation clip

Midge the gas detection dog, one of the many innovation projects being trialled at NGN.

 

In 2015/16, we invested nearly £2.7 million in innovation projects under the Network Innovation Allowance.  We completed 14 projects, got 32 underway and there were 41 new suggestions under review.

There’s a lot going on and to share the latest updates on our projects with our customers as well as colleagues, we commissioned a special animation to illustrate everything that’s happening.

Please take a look to learn more…