If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

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0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Update: Essential upgrade to gas distribution network at Station Road, Gosforth

The north of England’s gas distributer, Northern Gas Networks (NGN), is investing around £160,000 to upgrade the ageing gas mains in Station Road, Gosforth.

The essential project is part of NGN’s ongoing investment in the area’s gas infrastructure and involves replacing around 500m of existing metal gas mains with more durable plastic pipes, to ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The ageing main has required several emergency repairs in recent years and NGN prioritised the pipe for replacement this year in order to minimise any inconvenience caused by future gas leaks. The ten-week project which started on Friday 22 July 2016 is progressing well.

In order to carry out the next phase of works safely and efficiently, it will be necessary to introduce a lane closure from Haddricks Mill Road up to Audley Road. This will be in place from Monday 5th September for five calendar days, during which time there will be no access to Station Road. 

NGN has been working closely with Newcastle City Council to plan this work and Customer Care Officers have been door-knocking local homes and businesses to make customers aware while on-site signage will advise motorists of the diversion route in place.

Shops and businesses in the area will remain open as usual.

Richie Manuel, Construction Services Area Manager for Northern Gas Networks said: “We have been working closely with the local council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We know that nobody likes roadworks so would like to thank members of the public for bearing with us while we carry out this essential project, which will ensure the continued safe and reliable supply of gas to customers in the area for years to come.”

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 7 or email customercare@northerngas.co.uk.

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.