Document library
You’ll find all of our publications, legal documents and key business reports here.
NGN & You
Corporate responsibility
RIIO-GD3 Business Plan (2026 - 2031)
Business Plan
Customer Summary
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- A1 Assurance Statement
- A2 Statement from ISG Chair
- A3 Stakeholder Engagement and Decision Log
- A4 Vulnerability Strategy
- A5 Joint GDN Vulnerability Strategy
- A6 Environmental Action Plan
- A7 Workforce and Supply Chain Resilience Strategy
- A8 Climate Resilience Strategy
- Digitalisation Strategy and Action Plan
- A13 IT & Telecoms Strategy
- A14 Innovation Strategy
- A15 Business Plan Data Tables (BPDT) Template
- A16 Business Plan Data Tables BPDT Commentary
- A17 Strategic Summary
- A18 Network Asset Management Strategy
- A19 Network Asset Risk Metric (NARM) BPDT
- A20 Network Asset Risk Metric NARM BPDT Commentary
- A21 Cost Assessment and Benchmarking Annex
- A22 NGN RIIO-GD3 Investment Decision Packs Summary Table
- A22.a NGN RIIO-GD3 Investment Decision Pack Offtakes & PRS Overview CBA
- A22.a NGN RIIO-GD3 Investment Decision Pack Offtakes & PRS Overview EJP
- A22.b NGN RIIO-GD3 Investment Decision Pack Offtakes & PRS Filters CBA
- A22.b NGN RIIO-GD3 Investment Decision Pack Offtakes & PRS Filters EJP
- A22.c NGN RIIO GD3 Investment Decision Pack Offtakes & Pressure Control CBA
- A22.c NGN RIIO-GD3 Investment Decision Pack Offtakes & PRS Pressure Control EJP
- A22.d NGN RIIO-GD3 Investment Decision Pack Offtakes & PRS Preheating EJP
- A22.d NGN RIIO-GD3 Investment Decision Pack Offtakes & PRS Preheating EXCL Low NOx CBA
- A22.d NGN RIIO-GD3 Investment Decision Pack Offtakes & PRS Preheating Low NOx CBA
- A22.e NGN RIIO-GD3 Investment Decision Park Offtakes & PRS Odorant & Metering CBA
- A22.e NGN RIIO GD3 Investment Decision Pack Offtakes & PRS Odorant & Metering EJP
- A22.f NGN RIIO-GD3 Investment Decision Pack Offtakes & PRS Civils CBA
- A22.f NGN RIIO-GD3 Investment Decision Park Offtakes & PRS Civils EJP
- A22.g NGN RIIO-GD3 Investment Decision Pack Offtakes & PRS E&I CBA
- A22.g NGN RIIO-GD3 Investment Decision Pack Offtakes & PRS Electrical & Instrumentation EJP
- A22.h NGN RIIO-GD3 Investment Decision Pack Governors CBA
- A22.h NGN RIIO-GD3 Investment Decision Pack Governors EJP
- A22.i NGN RIIO-GD3 Investment Decision Pack Reinforcements Governors & Mains CBA
- A22.i NGN RIIO-GD3 Investment Decision Pack Reinforcements Governors & Mains EJP
- A22.j NGN RIIO-GD3 Investment Decision Pack Local Transmission System CBA
- A22.j NGN RIIO-GD3 Investment Decision Pack Local Transmission System EJP
- A22.k NGN RIIO-GD3 Investment Decision Pack Overcrossings CBA
- A22.k NGN RIIO GD3 Investment Decision Pack Overcrossings EJP
- A22.l NGN RIIO-GD3 Investment Decision Pack Mandatory Repex CBA
- A22.l NGN RIIO-GD3 Investment Decision Pack Mandatory Repex EJP
- A22.m NGN RIIO-GD3 Investment Decision Pack DNV Repex Deterioration Analysis
- A22.m NGN RIIO-GD3 Investment Decision Pack Mandatory Repex Trend Analysis
- A22.m NGN RIIO-GD3 Investment Decision Pack Non Mandatory Repex 8ST CBA
- A22.m NGN RIIO-GD3 Investment Decision Pack Non Mandatory Repex Aggregate CBA
- A22.m NGN RIIO-GD3 Investment Decision Pack Non Mandatory Repex Diversions CBA
- A22.m NGN RIIO-GD3 Investment Decision Pack Non Mandatory Repex EJP
- A22.m NGN RIIO-GD3 Investment Decision Pack Non Mandatory Repex T2b CBA
- A22.m NGN RIIO-GD3 Investment Decision Pack Non Mandatory Repex T3 CBA
- A22.m NGN RIIO-GD3 Investment Decision Pack Non Mandatory Repex Zero Scoring CBA
- A22.n NGN RIIO-GD3 Investment Decision Pack River Allen CBA
- A22.n NGN RIIO-GD3 Investment Decision Pack River Allen Major Project EJP
- A22.n NGN RIIO-GD3 Investment Decision Pack River Allen Options Memo
- A22.n NGN RIIO-GD3 Investment Decision Pack River Allen Presentation
- A22.o NGN RIIO-GD3 Investment Decision Pack Pressure Management CBA
- A22.o NGN RIIO-GD3 Investment Decision Pack Pressure Management EJP
- A22.p NGN RIIO-GD3 Investment Decision Pack Risers CBA
- A22.p NGN RIIO-GD3 Investment Decision Pack Risers EJP
- A22.q NGN RIIO-GD3 Investment Decision Pack Net Zero Research Village Atypical Major Project CBA
- A22.q NGN RIIO-GD3 Investment Decision Pack Net Zero Research Village Atypical Major Project Construction Budget Estimate
- A22.q NGN RIIO-GD3 Investment Decision Pack Net Zero Research Village Atypical Major Project EJP
- A22.q NGN RIIO-GD3 Investment Decision Pack Net Zero Research Village Atypical Major Project Project Cost Sheet
- A22.q NGN RIIO-GD3 Investment Decision Pack Net Zero Research Village Atypical Major Project RIBA Stage 2 Concept Design Report
- A22.q NGN RIIO-GD3 Investment Decision Pack Net Zero Research Village Atypical Major Project Risk Register
- A23 NGN RIIO-GD3 BPFM Commentary
- A24 NGN RIIO-GD3 Finance Annex
- Frontier ENA Cross checks 221124
- Frontier ENA Equity investibility 050324
- Further evidence for Gas Networks on Ongoing Efficiency at RIIO-3 Economic Insight
- GD3 BPFM v7b NGN bespoke
- GD3 BPFM v7b Ofgem prescribed
- KPMG Confidential GDN CRAs' risk perception 040324
- KPMG Confidential GDN Debt Investor Survey 110424
- KPMG Confidential GDN Debt Market Analysis 010324
- NERA ENA Additional Cost of Borrowing 220224
- NERA GDN borrowing costs 040324
- NGN CVP1 Gas escapes within 7 & 28 day repair
- NGN Domestic customer bills web
- Ongoing Efficiency for Gas Networks at RIIO-3 Report Economic Insight
- Oxera ENA CAPM 081124
- Oxera European beta comparators 081124
- Oxera GDN CoE 291124
- Oxera GDN Dividends 031224
- RPE Framework at RIIO-3 KPMG Redacted
- NGN RIIO-GD3 Redactions Statement
RIIO-GD2 Reports
RIIO GD2 Draft Determination Response
NGN RIIO2 Draft Determination Core Consultation Response
NGN RIIO2 DD Response Letter
RIIO2 DD Annex Consultation Response
RIIO2 DD NARM Annex Response
RIIO2 DD GD Annex Response
RIIO2 DD Finance Annexe Response
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- Additional Costs Borrowing and Inflation
- ARP-DRP - Oxera
- CoE - Oxera
- ER vs AR - Frontier Economics
- Information Asymmetry and the Calibration of Price Controls - Frontier Economics
- NGN Outperformance Wedge - Frontier Economics
- Oxera 2019, Assessment of political and regulatory risk, prepared for National Grid Group 4 March
- Oxera (2019), Estimating RPI - adjusted equity market returns, 2 August
- Oxera (2019), Review of RIIO-2 finance issues, the estimation of beta and gearing', March
- Oxera (2019), Risk Premium on assets relative to debt', 25 March
- Oxera (2019) 'Review of RIIO2 fianance issues Rates of return used in investment managers' 6 March
- Oxera (2020), 'Is aiming up on the WACC be beneficial to customers', prepared for Heathrow Airport, 7 April
- Oxera (2020), 'Are sovereign yields the risk free rate for the CAPM', prepared for the ENA, 20 May
- Oxera (2020) 'Estimating debt beta for regulated utilities' 4 June
- Oxera (2020), 'What explains the equity market valuations of listed water companies' 20 May
- Oxera (2020) 'Response to the CMA on estimating RPI adjusted equity market returns' prepared for Heathrow Airport, 15 April
- RIIO2 frontier production growth - First Economics
RIIO-GD2 Business Plan (2021 - 2026)
Executive Summary
Business Plan
Customer Engagement Group Report
Customer Engagement Group Impacts Appendices 28
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- Business Plan Data Tables
- Business Plan Commentary
- NARMs Business Plan Data Tables
- NARMs Business Plan Commentary
- MRPS Data Table's (4.10)
- RIIO-2 Snapshot Tables
- NGN LiMo GD2 20191107 d4.1 (Ofgem)
- NGN LiMo GD2 20191107 d4.1 (NGN)
- NGN Domestic Customer Bill Calculation
- NGN's Business Plan Financial Parameters and Credit Rating Calculator
- NGN RIIO GD2 Business Plan - Irregular Submission Report
- CCG, 'You said, We did'
- NGN RIIO GD2 - Statement of Exclusions / Redactions
- A1 - NGN RIIO-2 Ofgem Guidance Checklist and Signposting
- A2 - NGN RIIO-2 Business Plan Assurance
- A3 - NGN RIIO-2 Stakeholder Engagement Strategy
- A4 - NGN RIIO-2 Stakeholder Engagement Insights
- A5 - NGN RIIO-2 Stakeholder Engagement Benchmarking
- A6 - NGN RIIO-2 Outputs
- A7 - NGN RIIO-2 Vulnerability Strategy
- A8 - NGN RIIO-2 Environmental Action Plan
- A9 - NGN RIIO-2 NTS Interactions
- A10 - NGN RIIO-2 Workforce Resilience Strategy
- A11 - NGN RIIO-2 IT and Cyber Security Plan
- A12 - NGN RIIO-2 Digitalisation Strategy
- A13 - NGN RIIO-2 Consumer Value Proposition
- A14 - NGN RIIO-2 Our Whole Systems Strategy
- A15 - NGN RIIO-2 Uncertainty and Risk
- A16 - NGN RIIO-2 Economic Outlook
- A17 - NGN RIIO-2 Long Term Development Statement
- A18 - NGN RIIO-2 Innovation Delivery Strategy
- A19 - NGN RIIO-2 Real Price Effects for Gas Networks
- A20 - NGN RIIO-2 Ongoing Efficiency for Gas Networks
- A21 - NGN RIIO-2 Regional factors
- A22 - NGN RIIO-2 Business Support Benchmarking
- A23 - NGN RIIO-2 Investment Decision Packs - Overview
- A24 - NGN RIIO-2 Cost Confidence Review
- A25 - NGN RIIO-2 Gas Holder Strategy
- A26 - NGN RIIO-2 Assessment of a Comfortable Investment Grade Credit Rating
- A27 - NGN RIIO-2 Review of NGN’s RIIO-2 Business Plan Financiability
- A28 - NGN RIIO-2 Review of NGN's Financial Analysis for RIIO-GD2
- A29 - NGN RIIO-2 Cost of Debt in RIIOGD2 - A report prepared for NGN
- A30 - NGN RIIO-2 Cost of Debt at RIIO-2 - A report for Gas Distribution Networks
- A31 - NGN RIIO-2 Outperformance Wedge
- A32 - NGN RIIO-2 The Cost of Equity for RIIO2 - Q4 2019 update
- A33 - NGN RIIO-2 Proposed Financial Package for RIIO-2
- A34 - NGN RIIO-2 Halo Effect and Additional Costs of Borrowing at RIIO-2
- A35 - NGN RIIO-2 Business Plan V2 to Final High Level Changes
- A36 - NGN RIIO-2 Full List of Documents
- A37 - NGN RIIO-2 Proposed Allowances
- A38 - NGN RIIO-2 Expenditure Programme - List of Proposed Investments
- A23.A - NGN RIIO-2 Investment Decision Pack - Pressure Reduction Stations - CBA
- A23.A - NGN RIIO-2 Investment Decision Pack - Pressure Reduction Stations - EJP
- A23.A - NGN RIIO-2 Investment Decision Pack - Pressure Reduction Stations (Preheating) - CBA
- A23.A - NGN RIIO-2 Investment Decision Pack - Pressure Reduction Stations (Pressure Control) - CBA
- A23.B - NGN RIIO-2 Investment Decision Pack - Offtakes - CBA
- A23.B - NGN RIIO-2 Investment Decision Pack - Offtakes - EJP
- A23.B - NGN RIIO-2 Investment Decision Pack - Offtakes (Metering) - CBA
- A23.B - NGN RIIO-2 Investment Decision Pack - Offtakes (Odourant) - CBA
- A23.B - NGN RIIO-2 Investment Decision Pack - Offtakes (Preheating) - CBA
- A23.B - NGN RIIO-2 Investment Decision Pack - Offtakes (Pressure Control) - CBA
- A23.C - NGN RIIO-2 Investment Decision Pack - Local Transmission System - CBA
- A23.C - NGN RIIO-2 Investment Decision Pack - Local Transmission System - EJB
- A23.D - NGN RIIO-2 Investment Decision Pack - Connections - EJP
- A23.E - NGN RIIO-2 Investment Decision Pack - Reinforcement - EJP
- A23.F - NGN RIIO-2 Investment Decision Pack - TransPennine - CBA
- A23.F - NGN RIIO-2 Investment Decision Pack - TransPennine - EJP
- A23.G - NGN RIIO-2 Investment Decision Pack - Overcrossings - CBA
- A23.G - NGN RIIO-2 Investment Decision Pack - Overcrossings - EJP
- A23.H - NGN RIIO-2 Investment Decision Pack - Governors - CBA
- A23.H - NGN RIIO-2 Investment Decision Pack - Governors - EJP
- A23.I - NGN RIIO-2 Investment Decision Pack - Pressure Management - CBA
- A23.I - NGN RIIO-2 Investment Decision Pack - Pressure Management - EJP
- A23.I - NGN RIIO-2 Investment Decision Pack - Pressure Management (Net-Zero) - CBA
- A23.J - NGN RIIO-2 Investment Decision Pack - Technology and Systems - EJP
- A23.J - NGN RIIO-2 Investment Decision Pack - Technology and Systems (Cyber Security) - CBA
- A23.J - NGN RIIO-2 Investment Decision Pack - Technology and Systems (Hardware) - CBA
- A23.J - NGN RIIO-2 Investment Decision Pack - Technology and Systems (Innovation) - CBA
- A23.J - NGN RIIO-2 Investment Decision Pack - Technology and Systems (Software) - CBA
- A23.K - NGN RIIO-2 Investment Decision Pack - Operational Vehicles - CBA
- A23.K - NGN RIIO-2 Investment Decision Pack - Operational Vehicles - EJP
- A23.L - NGN RIIO-2 Investment Decision Pack - Gas Holder Demolition - CBA
- A23.L - NGN RIIO-2 Investment Decision Pack - Gas Holder Demolition - EJP
- A23.M - NGN RIIO-2 Investment Decision Pack - Mandatory Repex - EJP
- A23.M - NGN RIIO-2 Investment Decision Pack - Mandatory Repex (Stubbbs) - CBA
- A23.M - NGN RIIO-2 Investment Decision Pack - Mandatory Repex (PRE Services) - CBA
- A23.M - NGN RIIO-2 Investment Decision Pack - Mandatory Repex (Mains) - CBA
- A23.N - NGN RIIO-2 Investment Decision Pack - Non-Mandatory Repex - EJP
- A23.N - NGN RIIO-2 Investment Decision Pack - Non-Mandatory Repex (Above 2" Steel) - CBA
- A23.N - NGN RIIO-2 Investment Decision Pack - Non-Mandatory Repex (Above 2" Steel Net-Zero Sensitivity) - CBA
- A23.N - NGN RIIO-2 Investment Decision Pack - Non-Mandatory Repex (Diversions) - CBA
- A23.N - NGN RIIO-2 Investment Decision Pack - Non-Mandatory Repex (Overcrossings) - CBA
- A23.N - NGN RIIO-2 Investment Decision Pack - Non-Mandatory Repex (PE) - CBA
- A23.N - NGN RIIO-2 Investment Decision Pack - Non-Mandatory Repex (Phoenix) - CBA
- A23.N - NGN RIIO-2 Investment Decision Pack - Non-Mandatory Repex (Risers) - CBA
- A23.N - NGN RIIO-2 Investment Decision Pack - Non-Mandatory Repex (Tier 2 B) - CBA
- A23.N - NGN RIIO-2 Investment Decision Pack - Non-Mandatory Repex (Tier 2 B Net-Zero Sensitivity) - CBA
- A23.N - NGN RIIO-2 Investment Decision Pack - Non-Mandatory Repex (Tier 3) - CBA
- A23.N - NGN RIIO-2 Investment Decision Pack - Non-Mandatory Repex (Tier 3 Net-Zero Sensitivity) - CBA
- A23.N - NGN RIIO-2 Investment Decision Pack - Non-Mandatory Repex (Zero Scoring) - CBA
RIIO-GD1 Reports
RIIO-GD1 Year 8 Report
RIIO-GD1 Year 8 Section 2 Tables
Archive
- RIIO-GD1 Year 7 Report
- RIIO-GD1 Year 7 Tables
- RIIO-GD1 Year 6 Report
- RIIO-GD1 Year 6 Tables
- RIIO-GD1 Year 5 Report
- RIIO Year 5 Section 2 Tables
- RIIO-GD1 Year 4 Report
- RIIO Year 4 Section 2 Tables
- RIIO-GD1 Year 3 Report
- RIIO-GD1 Year 3 Section 2 tables
- RIIO-GDI Year 2 Report
- RIIO-GD1 Year 2 Section 2 tables
- RIIO-GDI Year 1 Report
- RIIO-GD1 Year 1 Section 2 tables
RIIO-GD1 Business Plan (2012 - 2021)
Executive summary
Business plan
More
- Appendix-1-ENA-Gas-Future-Scenarios-Report1
- Appendix2-TPA-Report-on-Medium-Term-Economic-Outlook
- Appendix3-Benchmarking-Matrix
- Appendix4-Innovation-Projects
- Appendix5-Stakeholder-Engagement
- Appendix6-EC-Harris-Report-on-Real-Price-Effects
- Appendix7-First-Economics-Report-on-Productivity
- Appendix8-Expenditure-Forecast-Plan-and-Table-Reconciliation
- Appendix10-Repex-Tier-2-Risk-Threshold-Methodology
- Appendix12-NTS-NGN-Capacity-Interaction
- Appendix13-What-is-the-Cost-of-Equity-for-RIIO-T1-and-RIIO-GD1
- Appendix14-Cash-Flow-Betas-and-Cost-of-Equity
- Appendix15-Debt-indexation-and-allowed-returns
- Appendix16-Long-Term-Equity-Returns
- Appendix17-Uncertainty-and-Risk
- Appendix18-Regional-Factors
- Appendix19B-Asset-Integrity-Assessment-Methodology
- Appendix-19C-NGN-RIIO-GD1-Network-Integrity-Capex1
- Appendix19E-Programme-Investment-Repex-Delivery
- Appendix19F-NGN-Innovation-Strategy-Benefits
- Appendix20-Regional-Economic-Impacts
- Appendix-21-IQI-NGN-Proposal
- Customer Engagement Group Report to OFGEM on NGN RIIO-2 Business Plan
- Customer Engagement Group Impacts Appendix 28
Gender Pay Reports
Group Strategies
Fraud and Whistleblowing Policy
Northern Gas Networks Pension Scheme
Northern Gas Networks Code of Conduct
Supplier Code of Conduct
Northern Gas Networks Supply Chain Mapping Statement
Safe & reliable
Exit Capacity Planning Methodology Statement
Exit Capacity Planning Guidance: Methodology Consultation Report
Exit Capacity Planning Guidance Annual Report
Distribution System Management Principles Statement
Carbon Monoxide Detection
Gas Illegally Taken
Capacity Management Services Annual Report
Uniform Network Code
Business Separation
Transportation Independence Statement
RIIO-GD2 Specified Streetworks Special Conditions 3.24 Reopener Submission
RIIO-GD2 HSE Policy Special Conditions 3.17 Reopener Submission
Keeping costs down
Sustainable Procurement Strategy
Regulatory Financial Performance Report
Statutory Accounts
Northern Gas Networks Holdings Limited Annual Report and Accounts 2024
Northern Gas Networks Finance Annual Report and Accounts 2024
Northern Gas Networks Annual Report and Accounts 2024
Northern Gas Networks Operations Limited Annual Report and Accounts 2024
Archive
- Northern Gas Networks Holdings Limited Annual Report and Accounts 2023
- Northern Gas Networks Finance Annual Report and Accounts 2023
- Northern Gas Networks Annual Report and Accounts 2023
- Northern Gas Networks Operations Limited Annual Report and Accounts 2023
- Northern Gas Networks Holdings Limited Annual Report and Accounts 2022
- Northern Gas Networks Limited Annual Report and Accounts 2022
- Northern Gas Networks Operations Ltd Annual Report and Accounts 2022
- Northern Gas Networks Finance plc Annual Report and Accounts 2022
- Northern Gas Networks Holdings Limited Annual Report and Accounts 2021
- Northern Gas Networks Finance Plc Annual Reports and Accounts 2021
- Northern Gas Networks Limited Annual Report and Accounts 2021
- Northern Gas Networks Operations Limited Annual Report and Accounts 2021
Transportation Pricing
2024-25 Final Transportation Charging Statement
2023-24 Final Transportation Charging Statement
2022-23 Final Transportation Charging Statement
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Archive
- 2025-26 (150 Day Notice) Pricing Statement
- 2024-25 (60 Day Notice) Pricing Statement
- 2024-25 (150 Day Notice) Pricing Statement
- 2023-24 (60 Day Notice) Pricing Statement
- 2023-24 (150 Day Notice) Pricing Statement
- 2023-24 Supplier of Last Resort Claims
- 2022-23 (60 day Notice) Change to Supplier of Last Resort Charges
- 2022-23 (60 day Notice) Pricing Statement
- Supplier of Last Resort Claims 2022-23
- 2022-23 (150 Day Notice) Pricing Statement
- 2021-22 Supplier of Last Resort Income and Costs
- Supplier of Last Resort Claims 2021
- 2020-21 Pricing Statement
- 2021-22 (60 day notice) Pricing Statement
- 2021-22 (150 day notice) Pricing Statement
- Supplier of Last Resort Claims 2020
- 2020/2021 (60 day notice) Pricing Statement
- 2020/2021 (150 day notice) Pricing Statement
- 2019/20 (60 day notice) Pricing Statement
- 2019/20 (150 day notice) Pricing Statement
- 2018/19 (60 day notice) Pricing Statement
- 2018/19 (150 day notice) Pricing Statement
- 2017/18 (60 day notice) Pricing Statement
- 2017/18 (150 day notice) Pricing Statement
- April 2016 Pricing Statement
- April 2016 60 Day Notice
- April 2015 Pricing Statement
- April 2015 60 Day Notice
- April 2015 150 Day Notice
- October 2014 Pricing Statement
- April 2014 Pricing Statement
- April 2014 Pricing Notice
- November 2013 Pricing Notice
- April 2013 Pricing Statement
- January 2013 Pricing Notice
- November 2012 Pricing Notice
- October 2012 Pricing Statement
- July 2012 Pricing Notice
- May 2012 Pricing Notice
- January 2012 Pricing Notice
- January 2012 Pricing Notice
- November 2011 Pricing Notice
- October 2011 Pricing Statement
- April 2011 Pricing Statement
- January 2011 Pricing Notice
- November 2010 Pricing Notice
- April 2010 Pricing Statement
- January 2010 Notice
- November 2009 Notice
- October 2009 Pricing Statement
- April 2009 Pricing Statement
Metering Pricing
Connections Charges
Directors Remuneration
Purchase Order Terms and Conditions for Goods and Services
Investor Presentations
Interim Accounts
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Archive
- Northern Gas Networks Limited September 2024
- Northern Gas Networks Operations Limited September 2024
- Northern Gas Networks Finance Plc September 2024
- Northern Gas Networks Finance Plc September 2023
- Northern Gas Networks Holdings Limited September 2023
- Northern Gas Networks Limited September 2023
- Northern Gas Networks Operations Limited September 2023
Our communities
NGN VCMA Annual Report
VCMA Annual Report - Collaborative
Vulnerability and Carbon Monoxide Allowance#2 Updated Strategy
Research - Covid 19 and Vulnerable Customers Report
Area fact sheets
Inclusion and Belonging Statement
Ofgem Stakeholder Engagement Incentive Scheme
Our Stakeholder Reports
Vulnerability Policy
Customers in Vulnerable Situations Strategy
BSI 18477 Inclusive Service Provision
Customers in Vulnerable Situations Workshop Reports
Our customers
Guaranteed Standards of Performance
Notice of Rights
Ofgem Customer Survey Results
Institute of Customer Service - Business Benchmarking Results
Complaints Handling Procedure
The future
East Coast Hydrogen Reopener
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- NGN East Coast Hydrogen Needs Case
- NGN East Coast Hydrogen Engineering Justification Paper
- NGN East Coast Hydrogen covering letter
- NGN East Coast Hydrogen Redaction Tracker
- Appendix A01 Dem and Study Report
- Appendix A04 Project Delivery Timeline
- Appendix A09 Pre-Trigger Proposal and Trigger redacted
- Appendix A 11 Delivery Plan
- Appendix A12 Production Study Report-redacted
- Appendix A13 Storage Study Report_redacted
- Appendix A14 Letters of Support_redacted
- Appendix A15 Repurposing Strategy
- Appendix A16 Options Design Basis
- Appendix A19 Template Stakeholder Contact email_redacted
- Appendix A20 Options and Phasing Study Report_redacted
- Appendix A21 Final Pre-FEED Report_redacted
- Appendix A22 FEED Study Scope_redacted
- Appendix A24 FEED Delivery Programme_Redacted
- Appendix A24 FEED Delivery Programme Key Milestone
- Appendix A24 FEED Indicative Programme
- Appendix A28 Assurance Letter_redacted